“Free wood” policy update

Due to ongoing increases to the price of balsa wood, we have had to take the decision to update our “Crash kit – free replacement wood” policy.

We have updated our website to correctly reflect the current policy, both in the “about us” section of our website and inside each specific model.

The new policy reads as follows:

“If you have a fully wooden Pilot-RC model involved in an accident or crash, we will provide the laser cut plywood wood parts required for you to repair your model, completely free of charge.  Only pay the shipping cost”

Please note that replacement wood is only available for plywood parts. Parts made from balsa wood, or parts for models made from a carbon or semicarbon construction, is not available”

The information held within each model now reads as follows:

Full wood construction models:

“Crash kit: Free replacement plywood parts available upon request, just pay shipping”

Carbon and Hybrid Carbon construction models:
No change. This service does not apply.

Composite construction models:
No change. This service does not apply.

In short and for further clarification, the following parts are/ are not available:

  • Plywood parts: Free – just pay shipping
  • Balsa parts: Not available – can not be purchased
  • Carbon / Hybrid parts: Not available – can not be purchased

Thank you,

Pilot-RC